Terms and Conditions

In this document, "you" and "your" refer to the customer of Piano Services by WILLTUNEM.

"WILLTUNEM", "the tuner" and "us" refer to the piano technician.

By confirming your appointment, you agree to the Terms and Conditions specified on this page.

Appointments and Cancellations

We do not offer free cancellation of appointments if you forget your scheduled appointment or are responding to the courtesy reminder text sent to you. A $90 admin fee will be invoiced to you.

Should you fail to pay the admin fee, your details will be sold to collection agency who may report the debt against your credit rating.

You may cancel or reschedule an existing appointment for any reason providing it is more than 24 hours before your scheduled appointment.

If you are unable to keep your appointment, please make every attempt to cancel it at least 24 hours in advance.

Coronavirus (COVID-19)

With the epidemic of Covid-19, you are required to contact us immediately to cancel your appointment should someone in your family show flu like symptoms.

WILLTUNEM allow customers to make informed decisions based on the information provided. See Before Your Appointment

WILLTUNEM may cancel or reschedule any appointment for any reason, at any time.

WILLTUNEM online booking system will automatically cancel your appointment should you not confirm your appointment electronically using the "Confirm Now" button provided in all of the reminders that will be sent to you via either text or email.

Someone must be home at least 60 minutes before your scheduled appointment time as previous appointments can be completed earlier than expected.

Failure to keep appointment (no show)

If you fail to keep your appointment without notifying us, we are entitled to charge a callout admin fee of $90 in order to recuperate our losses.

Work Authority

By confirming your appointment, you agree to the terms and conditions outlined in this document and understand your responsibilities. You authorize WILLTUNEM to perform work on your piano. You understand that WILLTUNEM have trained piano tuners to perform piano tuning, maintenance and repair work. You understand that, if a string in your piano is rusted or brittle, it may break as part of routine piano tuning, maintenance or repair. You also understand that the increased tension in the piano's structure that results from tightening the strings may exacerbate existing cracks, or cause new cracks, in the piano's plate or soundboard, if the piano is not strong enough to withstand a normal tuning. You release WILLTUNEM from liability for broken strings or cracks that result from normal piano tuning, maintenance or repair. You waive all claims against WILLTUNEM and the tuner for any damages to this piano that are incidental to the piano tuning, maintenance or repair work that is rendered, unless the damage is caused by negligence. You understand pianos are made primarily of timber and environmental conditions such as changes and humidity and temperature are out of control of WILLTUNEM and its technicians.

You certify that you are the owner of the piano. If you are not the owner of this piano, you assume all liabilities for any claim made as the result of the piano tuning, maintenance or repair work performed by WILLTUNEM.

You acknowledge the longer a piano goes untuned the harder it is to get it back into tune. If the strings sit for too long at the wrong pitch it can make the tone a little more unstable than it would have been. In some cases, pianos may require additional tuning in order for the strings to become stable. Also, strings can rust and get "stuck" at various friction points, increasing the possibility that they may break when stretched.

Neglected pianos can develop sticky keys, or become the victims of insect or rodent infestations. We recommend a follow-up tuning after three to six months after the initial tuning, after that your piano should return to the minimum maintenance schedule.

WILLTUNEM reserves the right to date a key of the piano that has been serviced.

Payment Terms

We do not offer credit.  Payment is required at the end of your appointment if you are present or not. If you are not present and no prior arangement has been made, a $30 admin charge will be applied to your invoice.

Full payment is due at the end of your appointment unless you pay in advance or make other arrangements with us in advance. Direct Deposit terms are strictly the due date on your invoice. Direct Deposit is given to you in trust and you agree to the terms specified on the invoice. Failure to settle your invoice within these terms, will incur administration charges of $30 per month and you will be black listed. Recovery Charges and all legal Costs will be payable by you, should legal proceedings commence. WILLTUNEM reserves the right to rescind all discounts given when accounts fall overdue. You may pay with a credit card* (Visa, MasterCard,Amex), PayPal* or cash. No cheques accepted.

* Seniors Card is welcome with the following conditions. 10% off the price of tuning is offered to customers of WILLTUNEM only. Customers referred from another company or business, are not eligible for the offer. Seniors Card discount cannot be used with any other offer.

Complaints

In the event you are not satisfied with any work carried out by WILLTUNEM, You must contact WILLTUNEM within Seven (7) Days from the appointment date the incident occurred. Failure to notify WILLTUNEM of the incident within the seven (7) days period regardless of the circumstances or natural events, will therefore absolve WILLTUNEM of any responsibility or liability as other factors such as environmental conditions, type of use and multiple other factors outside the control of WILLTUNEM can affect your piano.

This document is subject to change without notice.

* Mobile credit card fees apply.