Before Your Appointment

We highly recommend you read our Terms and Conditions so you know what is covered and what is not.

+ Unless an exception applies

# Your appointment will be terminated if you choose not to comply.

Before Your Appointment.

You MUST read and understand this entire document. (#)

In this document, "you" and "your" refer to the customer of Piano Services by WILLTUNEM.

"WILLTUNEM", "the tuner" and "us" refer to the piano technician.

To get the most out of your appointment, please read carefully the following points.

* Please ensure everything is off the top of your piano.

* Silence! Absolute silence is preferred. The better we hear your piano, the better the tuning result.

* Please don't walk back and forth past the piano as this disrupts the sound waves we are listening for.

* Running water creates white noise. Please refrain from activities such as dishwashing.

* If your piano is in close proximity to the kitchen, please don't cook as the temperature and humidity levels will change. No major changes should occur during a tuning.

* A fire exit must always exist. Please ensure your front door is NOT deadlocked with a key.

* All smoke alarms must be in working order. Should they be beeping low battery, please ensure it is replaced.

* No Smoking.

* Parking must be provided, either visitors parking spot or your parking spot. Street parking is permitted only if within a 50m distance from your building. Should no parking be available, your appointment will be cancelled. Paid parking spots will be added to your invoice.

* Someone must be home at least 60 minutes before your scheduled appointment time as previous appointments can sometimes complete earlier than expected. (Please note we are unable to work around the school run. Please make other arrangements as a safeguard).

* This page must be shared with others who will be present during your appointment.

We tune modern pianos using modern methods and use the app Cybertuner (R) specifically designed to set the pitch on modern pianos as a tool to assist setting the pitch on the piano. We then tune the piano by ear thereafter.  If you wish for your piano to be tuned not using this method and you prefer the old less accurate method, you must let us know before your appointment for alternative arrangements.

Your appointment will take between 2.5 to 3.5 hours depending on circumstances and condition of your piano.

 Coronavirus (COVID-19)

With the epidemic of Covid-19, you are required to contact us IMMEDIATELY to cancel your appointment should someone in your family show flu like symptoms or if you have returned from a high risk country (+)(#).

We highly recommend wearing a mask.

Gavin Willem Lumanta is fully vaccinated.